Help / FAQ

  •  Below are the answers to Frequently Asked Questions.

     For urgent assistance or if you cannot find the answer to your question below, please feel free to e-mail us at contact@gwavetech.com or call at +1(949)310-9899. We will be more than happy to assist you. 


    1. How do I search for products or part numbers?

               There are 2 ways to search for products or part numbers:

          a) Parameter Search
          Enter a keyword, part number or phrase in the search box.

          b) Website Navigation
          Using the Product Categories on the Home Page, you can drill down using sub-categories. Once you are presented with a list of products, you can use the Product Filters to find the exact
     ones you need.


    2. Can I order custom-length assemblies on the Gwave website?

                Yes! There are multiple ways to order custom cable assemblies. Follow these steps:

                From the Home Page select the "Cable Assemblies". The Cable Assemblies will present all of the possible cable assemblies. Click on the right model you demand ,then select the "Standard

                length" or input the length under the "Custom Length", our system will calculate the price and will generate a part number for you. After your order is submitted, you will receive a

                confirmation from Gwave.


    3. How do I track my order?

                Please log in your Account firstly.

           a) To log in, click on the "My Account" menu above to reach the login page.

           b) Follow the instructions for Returning Customer.

           c) Click "View your order history" under  My Orders.  Or you can select "Order History" from the form  on the right.

           d) The Order Status can tell you the status.

           

    4. Is your website secure?

                Yes. Our website is a VeriSign Secured Site. Security remains a primary concern of our company. The Gwave website implements Secure Sockets Layer (SSL) Certificates which enables the

               encryption of all sensitive information during online transactions.

    5.  What payment methods do you offer?

           a) Gwave accepts the following cards: MasterCard, VISA, Discover, and American Express credit cards, purchase cards and major bank debit cards.

           b) Gwave also accepts payment from Paypal.

           c) Gwave offers open account with T/T payment as following:

              Beneficiary's Bank Name: Bank of America 
          Beneficiary's Bank Address: 13952 Brookhurst Street, Garden Grove, CA 92843
          SWIFT Code: BOFAUS3N
          Bank Routing Number: 121000358

              Beneficiary's Account Number: 3250 7954 5226
          Beneficiary's Name: Gwave Technology Inc.
          Beneficiary's Address: 12630 Westminster Ave. Ste. H, Santa Ana, CA 92706


    6. How do I review my order after it has been placed?

                Please log into your Account firstly.

          a) To log in, click on the "My Account" menu above to reach the login page.

          b) Follow the instructions for returning customers.

          c) Click "View your order history" under  My Orders.  Or you can select "Order History" from the form  on the right.

          d) The Order Status can tell you the status.

          

    7. How should I do if I have a question about my order?

                Please contact us at contact@gwavetech.com or call at+1(949)310-9899. Our offices are open Monday through Friday, 9:00 AM to 17:00 PM (PST).  We will be more than happy to assist you.  

     

    8. How do I change my password?

                Please log into your Account firstly.

           a) To log in, click on the "MyAccount" menu above to reach the login page.

           b) Click "Change your password" under My Account, Or select "Password" from the list on the right.

           c) Edit the password you wish to change.

           d) If you would like to change your username (e-mail address), click "Edit your account information", Or select "Edit account" from the list on the right.

     

    9. How should I do if I forgot my password?

           a) To log in, click on the "MyAccount" menu above to reach the login page.

           b) Select the "Forgotten Password" link.

           c) Enter your e-mail address and submit.

           d) Your password will be e-mailed to you.


    10. Privacy and Security

                  We collect the mail address, e-mail address, and phone information of those who communicate with us via written correspondence, e-mail, phone calls, and information volunteered by the

                  customer such as survey information and/or site registration. The information we collect is confidential and we do not share or rent your information with other organizations. To see our

                  complete Privacy Policy, please click here. The information we collect is used to improve the content of our website and printed material. We also use this information to keep our customer

                  up-to-date on the latest news and product information from our company. If you do not want to receive promotional material by mail or e-mail from us in the future, you may also let us

                  know by e-mail, or phone. Our company information is listed below. If you elect to not fill out our online form, please provide us with your full name, company, and full address information

                  when you contact us. If you do not provide complete information we cannot guarantee that your name will be removed. We will, however, do our best to remove you from all promotional

                  materials.

     

                  Click here to update your information.
              Email: 
    contact@gwavetech.com 

                  Tell:  +1(949)310-9899

     

    11. Terms and Conditions

                  For our complete Terms and Conditions, please click here.

                  Notices: Any notice to Gwave required or permitted here under will be deemed to have been effectively delivered if in writing and served by personal delivery to Gwave or sent by registered

                  or certified mail with return receipt requested, postage prepaid, to Gwave at the address specified on this website and on the back cover of our printed catalog.

                  Trademarks: All trademarks referenced in the Gwave catalog and on this website are the service mark, trademark, or registered trademark of the respective manufacturer.

                  Call Monitoring: As a part of a commitment to continuous improvement, Gwave utilizes systems to monitor incoming and outgoing telephone calls with customers to ensure quality of service.

                  © Gwave Technology Inc. All Rights Reserved. Gwave logo are registered marks.

    12. Downloads and Plugins


    All of Gwave's engineering drawings, datasheets, and catalog pages are available for download in PDF format. PDF (Portable Document Format) files are used by Adobe Acrobat, Adobe's

        electronic publishing software for Macintosh, Windows, UNIX and DOS computer platforms. You can download a free copy of Adobe Acrobat Reader. Doing so will allow you to view,

        navigate, search and print our files.

     

    13. Have a question that doesn't appear here?

                  If you have searched our Help/FAQ page and still cannot find the answer to your question, please feel free to e-mail us at contact@gwavetech.com or call at +1(949)310-9899

     

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