Returns & Refunds Policy

Final Sale

All purchases are final sale and thus, once an order is processed by Gwave they may not be returned for credit or exchange except as covered by the Limited Warranty. 

Exceptional Circumstances 

Gwave will accept returns for refund or exchange, for damaged item(s), defective item(s) or if an error on our behalf. To be eligible for a refund or exchange, you must first email us at to alert us of the damage or if the item(s) received was not as ordered. Gwave will then send you a RMA code ( or apply RMA code online) to be included with your returning item(s). Upon receipt of the item(s) we will ship you a replacement, if available. If a replacement is not available we will refund you the full purchase price of the item(s). 

Exchanges (if applicable) 

Gwave only replaces item(s) if they are defective, damaged or not as ordered. Subject to availability. 

Refunds (if applicable) 

Once your returned item(s) is/are received, inspected and a replacement item is not available, Gwave will send you a return confirmation email and the current status. If a refund is in order, Gwave will issue a credit back to the original method of payment, within 5 business days. 

If you need any additional information, please do not hesitate to contact us.